FAQ's

1. What is your return and exchange policy?

Please visit our Returns and Exchanges page for a detailed description of our return and exchange policy.

2. Are returns and exchanges free?

A prepaid return label will be provided for orders that have been approved for return.  A $12 warehouse processing fee will be deducted from your store credit or refund. 

All exchanges are free and will not incur a $12 re-stocking fee.

3. What payment methods do you accept?

We accept all major credit cards and ApplePay. We also offer alternative payment methods with Zonos for international orders and Zip Pay (formerly Quad Pay) which allows you to pay for your order in 4 installments interest free.

4. Do you offer discounts for first time customers?

If you are a first-time customer be sure to subscribe to our newsletter to stay in the know of all new arrivals, events, and promotions. You can subscribe in the pop-up. Once subscribed you will receive a welcome code to receive 10% off your first full price order.

5. What size does Clothing Store typically wear?

Clothing Store is a size XS across the board.

6. What does “Final Sale” mean?

All sale items are FINAL SALE which means they are ineligible for return, exchange, or store credit without exception.

7. Do you charge sales tax?

Within the United States, sales tax is only charged to orders shipping within Florida.

8. Do you cover duties and taxes related to customs?

Clothing Store, LLC does not cover duties and taxes for international orders. All duties and taxes must be prepaid at checkout. If additional duties and taxes are levied as a result of insufficient information the customer may be assessed penalties or additional charges at the time of import which Clothing Store is not liable for.

9. I keep seeing these amazing styles on Facebook and Instagram that I can’t find on your website, when will they become available?

Please send a screenshot of the item you are interested in to customerservice@clothingstore.com and we’d be happy to assist you with this.

10. How do I know what size I am?

You can reference our size chart here. If you’re still unsure about size and/ or fit, please email us at customerservice@clothingstore.com and we will be happy to assist.